Policies

Inventory:
We do our best to have all items in-stock for everything listed on our site, but as a small new shop we don’t have a huge inventory. Certain items that have sold-out, such as from small boutique manufacturers, may require build-time and are on back-order. Other items may require special order with extra time for delivery. If you have time sensitive needs, please let us know and we can give you a more accurate estimate on delivery date.

Shipping:
We always offer FREE shipping within the continental USA. We ship daily with UPS Ground with insurance included. A signature is required on all items valued over $300. Usually we’ll ship USPS Priority for smaller items like guitar pedals. If you prefer a specific carrier or Express service, please contact us for arrangements. All orders before 3pm EST tend to ship same day. Orders after 3pm EST ship next business day. International shipping to most countries is possible. Cart shipping rates for international orders are best estimates, generally at discounted rates. Please contact us if you need an exact shipping quote. 

Tax:
Sales tax is only charged in the state of Florida (6%-8% depending on your county, exact rate will display on checkout). All other states have no sales tax. International orders have no sales tax but will be responsible for any potential import taxes or custom charges.

Payments:
You can checkout with a variety of options including secure credit card processing and paypal. In addition we also offer a 3% discount savings off your entire total order for payments made with bank, check or cash. Credit card companies charge approximately 3% in processing fees for every payment made, and in avoiding the credit card fees we pass on the savings to you, the customer. If interested in placing an order with the 3% discount please contact us.

Returns:
Vintage and used items include a 7 day return policy, guaranteed against defective or dead on arrival. If issues arrive with vintage or used gear, depending on its issue we can find a resolution, so please contact us. We offer a 14 day return on all new items. For new items that are defective, we will replace the item or have it serviced under manufacturers’ warranty. Any returns for non-defective items will have a 15% restocking fee. Shipping charges will not be refunded on any return. If you need a discounted pre-paid return shipping label let us know. Contact us for return approval before shipping any items back to us.

Consignment, Trade-in, Used Gear and Vintage Gear Resale:
We are vintage and used gear specialists and can help you sell your gear. Our rates are very reasonable and we offer top quality service in handling your used equipment. If you are looking for the best price for your gear but don’t have the time or knowledge about selling, let us do the work for you. We can also offer to purchase your gear or trade-in your gear for new items. If interested, contact us with a list of gear you want to sell/trade/buy.

Privacy Policy
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.

Watermarks:
You may notice all our photos have a Retro Gear Shop watermark. This protects our images from unauthorized use, which happens often, especially with vintage/used equipment. Without watermarks, buyers might be cheated by potential scammers using our images. We have received countless stories from these buyers over the years. By protecting our images with watermarks, you'll know that if the image doesn't originate from our site, it's not a genuine Retro Gear Shop sale.

Watermarks also proves we actually have the gear here with us and take the time to do our own photos. You can rest assured that RGS is not just another online drop-ship operation but a real store with experienced musicians who have handled, tested and used the actual items in person. When you ask us about our equipment you'll get honest first-hand experience.

Lastly, we spend a lot of time, training and resources perfecting our photos. We take pride in displaying our gear as the art pieces they are. Protecting our work is important to us, but we try to make the watermarks as unobtrusive as possible. On the plus side, you'll be viewing some of the highest quality pictures you can find on all your favorite gear. Check out our Sales Archive page for photos on hundreds of rare and discontinued items.