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Policies

Inventory:
We do our best to have all items in-stock for everything listed on our site, but as a small shop we don’t have a huge inventory. Our vintage/used selection is typically accurate and up-to-date, but new items in particular and certain items that have sold-out, such as from small boutique manufacturers, may require build-time and are on back-order. Other items may require special order with extra time for delivery. If you have time sensitive needs, please let us know and we can give you a more accurate estimate on delivery date.

Shipping:
We always offer FREE shipping within the continental USA (except where noted on specific oversized items). We ship daily with Fedex Ground or UPS Ground with insurance included. A signature is required on all items valued over $500. If you prefer a specific carrier or Express service, please contact us for arrangements. Most orders ship within 1-3 business days after orders have been placed, but there may be delays depending on the item or our workload. For time sensitive needs please contact us before purchase to confirm shipping speeds. Large items may take additional time for packaging. International shipping to most countries is available, contact us for specific costs and delivery speeds. Cart shipping rates for international orders are best estimates, generally at discounted rates. Please contact us if you need an exact shipping quote. 

Tax:
Sales tax is always charged in the state of Tennessee. We do price match on certain items, so if you are in Tennessee and looking for potential savings be sure to contact us for best price quotes. All other states not mentioned above have no sales tax. International orders have no sales tax but international buyers will be responsible for any potential import taxes or custom charges.

Payments:
You can checkout with a variety of options including secure credit card processing and paypal. In addition we also now offer alternative payment options for potential savings. Visit this page to learn more.

Returns & Refunds:
We offer a 14 day return on all new items. Custom quoted discount priced items or special order items may be subject to all-sales-final and not eligible for return or cancellation. For new items that are defective, depending on the item we will replace the item or have it serviced under manufacturers’ warranty.

Vintage and used items include a 7 day return policy, guaranteed against defective or dead on arrival. If issues arrive with vintage or used gear, depending on its issue we can find a resolution, so please contact us. Generally we will suggest to send the item back to Retro Gear Shop and cover all repair & shipping costs if we find the item to be faulty. If you item arrives with an issue that Retro Gear Shop offers to repair or replace, in the event the issue is related to user operating error or no fault to the gear itself, there may be additional costs assessed related to shipping costs or our technician evaluation charges. 

For all shipments: Inspect the packaging on arrival and notate with photos any possible signs of damage to the outer box. Open the box carefully and not destructively and also keep all the original packaging box and materials in case you need to do a return or we need to file a damage claim with the carrier. Any disposal or destruction of packing material may void any returns/warranty/repairs offered through Retro Gear Shop, or add additional processing costs.

Any returns (new, vintage, used or defective) will have a 15% restocking fee. Shipping charges will not be refunded on any return. If you need a discounted pre-paid return shipping label let us know. Contact us for return approval before shipping any items back to us. An additional fee may be assessed for any items returned to us without original packing material, missing contents or added wear.

Refund requests on orders that have not shipped yet may be subject to a restocking fee.

Consignment, Trade-in, Used Gear and Vintage Gear Resale:
We are vintage and used gear specialists and can help you sell your gear. Our rates are very reasonable and we offer top quality service in handling your used equipment. If you are looking for the best price for your gear but don’t have the time or knowledge about selling, let us do the work for you. We can also offer to purchase your gear or trade-in your gear for new items. If interested, contact us with a list of gear you want to sell/trade/buy.

Privacy Policy
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.

Watermarks:
You may notice all our photos have a Retro Gear Shop watermark. This protects our images from unauthorized use, which happens often, especially with vintage/used equipment. Without watermarks, buyers might be cheated by potential scammers using our images. We have received countless stories from these buyers over the years. By protecting our images with watermarks, you'll know that if the image doesn't originate from our site, it's not a genuine Retro Gear Shop sale.

Watermarks also proves we actually have the gear here with us and take the time to do our own photos. You can rest assured that RGS is not just another online drop-ship operation but a real store with experienced musicians who have handled, tested and used the actual items in person. When you ask us about our equipment you'll get honest first-hand experience.

Lastly, we spend a lot of time, training and resources perfecting our photos. We take pride in displaying our gear as the art pieces they are. Protecting our work is important to us, but we try to make the watermarks as unobtrusive as possible. On the plus side, you'll be viewing some of the highest quality pictures you can find on all your favorite gear. Check out our Sales Archive page for photos on hundreds of rare and discontinued items.